1. Q: How can I get a product quotation?
A: You can submit an inquiry via our website or chat with the required product model, quantity, and destination port. We provide detailed quotations including FOB and CIF terms.
2. Q: Do you accept customized products?
A: Yes. We support full customization including sheet dimensions, porosity, coating, and Microporous Layers (MPL). Please provide detailed specifications or drawings.
3. Q: How are the goods shipped and what is the lead time?
A: We offer sea freight, railway, air freight, and express delivery. Shipping time varies by destination. We provide estimated delivery schedules upon order placement.
4. Q: Which payment methods do you support?
A: Common options include T/T (wire transfer), L/C (letter of credit), and PayPal or Western Union for small orders.
5. Q: What is your quality guarantee policy?
A: If quality issues are found within 7 days of receipt, we arrange replacement or refund after verification. All related shipping costs are borne by us for confirmed issues.
6. Q: Do you provide samples?
A: We provide free samples (up to 1–2 pieces, ≤0.02 m² each), with shipping paid by the customer. Customized paid samples are also available.